BML Istisharat commits to a successful and state of the art implementation and support services within defined time scale.
Main Services
Full on-going, efficient and cost effective support during and after implementation covering all aspects of project delivery including:
- Project management
- Business consulting
- Business requirements study
- Gap study
- Platform Recommendation:
- Production
- Disaster Recovery
- Training
- Development
- Testing
- System deployment
- System implementation
- Comprehensive training
- Train the trainers
- Users and Administrator training
- Hands-on and total Knowledge Transfer
- Parameters Setting
- Configuration
- Customization
- Data migration
- Integration with third party application
- Testing:
- Unit test
- Integration test
- Users Acceptance test
- Data Migration Functional test
- Performance and Intrusion test
- Disaster Recovery test
- Training on data dictionary, ERD and data model
- Mock Run, Pilot Site and Parallel Run
- Roll Out to production
- Oracle Products installation and configuration
- Warranty and post implementation support
General Support
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Hot Line
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Help Desk
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24/7 support
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Remote Support
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Tele-maintenance
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On-site interventions
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RDBMS health checks
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Enhancements and updates
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SLA according to severity levels
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12 months warranty after acceptance
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Cost effective annual maintenance after warranty
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Ticketing system: website for inquiries, requests, error logging, and follow-ups