The banking industry worldwide is undergoing phenomenal change giving the banks an opportunity to relook into its existing business models and take a huge leap towards the future.

The shift in consumer’s digital experience, adoption of next-gen technologies, transformation of customer service to customer engagement, mobile workforce with a need to ‘right-size’ the branch network, Open Banking Framework, are all an opportunity for regional banks to seize the opportunity and accelerate the shift to digital.

The forum has showcased the latest innovations and practical case studies along with interactive panel discussions.

During the first day at 12:05 CEO Raji Challita has presented on stage covering the “Enhancing value to customers by adopting a customer centric approach” topic.